The mighty HSBC
What a joke... in brief... I went to get my bank card renewed because of a fault in the card... Feb 20th.... they say, we will mail u new card in 3-4 wds... great... Mar. 1st still no card... go into bank again Mar 3rd and they say...oops no new card requested on system (cannot see application, same girl did the first transaction telling me this... kwan, I think or kwok …), but dear, they already sent me an sms cancelling old card Feb. 22nd!?!... ok let's reapply for new card again... I can do this for you, sir.... wow, what elegant service... and this time we will call you when card comes in...? To pick up and we can change your pin at the same time... so you don't have to come in twice... oh yes, they said initially I could use same pin? … ahhh...??? ok... just call me... in 2/3 wds? ..... when card comes in ...
Mar 8th..? still no call or card?... ok... I call in this time, rather than trek down to the bank…, and after many attempts finally get thru.... oh... we'll call you back.... after much explanation.... they don't really speak English in HK nowadays... even though it is a British bloody bank! And they don’t really connect with the retail side….! (Think they lost the application again!?!)
In the middle of my afternoon nap... yes, I was napping, at my age, and try to do my business in the morning, I get a call.... sorry but we will apply for your card... (no explanation this time about having nothing on the system.... a failure or what?) ... shall we send it in the mail...? FUCK!... ok... send it in the fucking mail... and we'll get your pin to you as well in the mail at the same time ... woow ........ ok.... click....
True story... zero out of ten for customer service, so far, right now for the mighty HSBC... and I still have not got my card yet... I am waiting to give them negative points...! ... this is going into my blog!..... Frigging joke!... the fucking banking system in Hong Kong.... and this is not the first screw up by HSBC ......
Efficient but not very effective!
And to think I used to complain about the Canadian system!
More later.... lol ....
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